Are the products sold original?
www.weddingring.fr All products offered for sale are original.
Do the product prices include VAT?
www.weddingring.fr VAT is included in the sale prices of all products sold on the site.
What should I do if the product I ordered is not the right size, color, or model?
If the product is different from the size, model, or color you ordered, you can exchange it by contacting our customer service at the following number: +33 7 75 78 47 56.
I have created a new order, can I modify my order?
www.weddingring.fr If your order has not yet been delivered to the delivery company, you can modify it by contacting our customer service at +33 7 75 78 47 56.
Can I change the delivery address for my order?
Check if your order has been shipped. If the product you ordered has not been delivered to the carrier, you can change the delivery address. To do so, you can contact our customer service at +33 7 75 78 47 56.
Delivery / Shipping
When will my order arrive?
Orders are delivered to the recipient within 1 to 3 business days.
How can I know if my order has been shipped?
You can track the status of your order on the "My Order Details" page on the site.
When the product is delivered, should I pay attention to anything in particular upon receipt?
Yes. When shipped by freight, products may be damaged during shipping. Therefore, when you receive the product, make sure the package is not crushed, torn, or wet. If this is the case, you should not accept the delivery and file a report with the delivery agent.
How can I retrieve a product that has arrived but I wasn't home when it was delivered?
If you are not at the address provided, the product you ordered will be delivered to the nearest delivery agency to the address you gave us. It will be kept at the agency for 3 days, during which you can pick it up using your identification number. After this 3-day period, undelivered products are returned to our company.
Cancellation and Refunds
How long does it take to get a refund when I cancel my order?
When you cancel the order or return the product, your money will be refunded within 7 to 10 business days after we receive the product.
How many days do I have to return the product I purchased?
You can return the product within 14 days after receiving it.